Refund policy

At Squad, every product is custom-made once you place an order. Because each item is produced specifically for you, we cannot accept returns or exchanges if:

• The wrong size or color was ordered
• You simply changed your mind after purchase

We encourage you to double-check size charts and product details before placing your order.

Damaged or Incorrect Items

If your order arrives damaged or with a manufacturing issue, we’ll make it right. We offer a free replacement or a refund if you contact us within 30 days of delivery.

How to Request a Replacement or Refund
If your order arrived damaged, defective, or incorrect, please email us at rsmith@cordsmiff.com within 30 days of delivery.

Include in your email:

• Your order number (#1001 style)

• A short description of the issue

• 1–3 photos of the item (close-up + full item)

• Whether you’d like a replacement or a refund

We’ll review your request and get back to you promptly. If approved, your replacement will be sent at no cost, or your refund will be processed right away.

There’s no need to send the damaged item back.

Refund Details

• Refunds are credited back to your original payment method.
• For certain products, a small tolerance in print placement (up to 0.5”) is normal and not considered a defect.

Failed Deliveries

If an order cannot be delivered due to an incorrect address or failed delivery attempt, you may choose either:

• A replacement (additional charge applies)
• A partial refund

Quick Summary

✔ Free replacement or refund for damaged/incorrect items (within 30 days)

✘ No returns for wrong size, color, or change of mind

Our goal is to make shopping with Squad simple, reliable, and worry-free.